customer satisfaction

Customer Journey Lab Membership…. Save Your Seat

Get on the waitlist to be the FIRST to know when we open to founding members. You’ll receive tips and tools on how to create personalized customer experiences that turn paying customers into raving fans!

You know your customers want to feel like they are your only or best customer. You want to deliver great service, but wonder how to do it at scale?

And you’re concerned an economic downturn may impact your delivery of digital products. That customers may expect more for less.

At the back of your mind you’re thinking, you want to BOTH create great unique customer experiences AND profit from recurring revenues.

How do you achieve it all?

I love helping clients create personalized CX that enable their customers to get what they need, easily and quickly. Using a success path of Listen, Create, and Scale. 

Key for B2B SaaS companies deliver online subscription services. And Consultants and Coaches that want to extend to more and more customers. 

Yet, I know the best way to help clients innovate new experiences is to guide them on an ongoing basis, month after month.

So, I’m planning on launching a membership site that does exactly that. 

I’ve decided on a membership model rather than an online course because it’s a better way to work with people committed to achieving results.

In an online course people typically consume information that might help them achieve a goal.   In contrast, in a membership they receive guidance and direction that supports them while they work at implementation.

I’m opening the doors to a founding member cohort.  A limited number of seats for people who are curious and committed to join me on the journey of building the foundations of the membership.

My vision for the membership

Currently the idea is rough around the edges. But the vision is there.

My vision is to make the membership a safe place for people to explore new ways of doing things. To learn about different tools and techniques. Share ideas with other members. And then take it back into how you do things in your world.

The founding membership includes

  • 2 monthly group virtual calls, the first and third week of each month
  • An online community for discussion with other members.
  • A membership site, powered by Searchie, including call replay videos and future core content.
  • A one-on-one call for a high touch onboarding session to this membership.

Founding members join at a special rate

Founding members get to help me shape the vision of the membership.

Meaning, if you join me as a founding member and you’re willing to participate and contribute ideas then together we can make this the best place for online leaders to explore creating great personalized customer experiences.

AND, founding members get the guaranteed lowest rate ever!

When the offer is extended to the public later this year, I anticipate the member price to be in the typical range of B2B memberships. $25-99 USD monthly.

If you join now as a founding member, your price is $20 CDN + HST a month.  And will remain at that price, as long as you continue to be a member.  For the lifetime of the membership site.

Join me on the adventure! Here’s to your success and the success of our new community!

Doors open for Founding Members soon!

Join the Waitlist

SAVE MY SEAT
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