As we close out the year, I want to express my gratitude to you for being on my list and reading my newsletter in 2021. I hope it’s been a great customer experience for you! And that you found value in it.
For my own improvement, I look at the metrics on a regular basis. I track the usual email metrics of opens and clicks. Both in terms of counts and percentages. As well I track individual engagement. Mid year I performed a list hygiene campaigns, inviting non-readers to re-engage in a survey. Removing those that didn’t. My attempt to take my own advice.
It’s been a year of change for most of us. I know for me, I’ve gotten more focused on talking about the value of great customer experience. And the impact that has on our businesses. While continuing to also write about innovation and business growth. All topics that I love to write about.
So, I was happy to see that the top 5 opened emails reflected that you, the reader, like these topics as well!
Here they are, the 5 most opened newsletters of the year! Hope you enjoy the look back!
To differentiate is a game of inches. Working on one or two of Daniel Burrus’ 7 failures of business growth can pull you ahead. Which one is your Achilles heel? Which ones do you do well?
2. How to unlock value in every customer tier (Aug 25)
The 80/20 rule tells us to focus on our top customer tier. Yet the 20/80 can be our bread and butter. Automation helps to nurture them too.
3. What business foundations help you to stretch? (Jul 21)
Certainly, you want to focus on the stretch. Your growth in terms of number of customers and revenue. Yet, we sometimes forget about the business foundations that get us there. Brand. Your understanding of your customer segments. The use of marketing technologies that result in efficiencies and scale.
4. Is your onboarding a bad customer experience? (Oct 15)
How do you handle onboarding new customers? Can you say it’s a frictionless? Or, Is it a nightmare bad customer experience?
5. Do this to become great at innovation (Nov 11)
All too often I see people struggling when a great idea falls flat. They have greater success when they focus on how they do innovation.
Do you remember reading these? Did they impact you and your work? I’d love to hear more about your experience. Send me an email to let me know!
All the best to you and yours for 2022!