Happy Groundhog day! Now synonymous with ruts. Yet we need both persistence and innovation in our work practices. The magic is in the balance.
Does your customer’s experience with your brand inspire them?
It’s Bell Let’s Talk day. Let’s talk about if the customer experience with our brand promotes wellness. Do we inspire customers to thrive?
Does Netflix’s recent rise in subscription prices signal a disruption risk?
In the face of competitive risk, Netflix recently raised subscription prices. Is the disruptor of Blockbuster now ripe for disruption. What can we learn from how they respond to market disruption?
Is your acquisition effort at the expense of existing customers?
You want the enthusiasm for your products to outlast the renewal date. So, take actions to reward your existing customers to keep that enthusiasm going.
Do you know how your customers use your product?
When you have an opportunity to survey or interview your customers, make sure that you include questions on how they use the product and how easy it is for them to do so. You might be surprised at what you hear.
Hope 2021 was a great customer experience for you
Thank you for your readership of my newsletter in 2021. I hope it was a great customer experience for you. And that you found value in it.
