At times your business decisions result in you offering a bronze service rather than platinum. That might invite customer complaints.
Are your change initiatives likely to succeed?
In my latest blog post I talk about the key things an external consultant needs to do when leading your change initiatives.
Is your customer empathy approach landing? Or is it falling flat?
When you practice customer empathy remember its more than just sharing stories that resonate. It’s about listening and acknowledging as well.
Does your product deliver a mindset change?
Does your product resonate with people who hold a certain mindset? Does your brand promise deliver on a mindset change?
How does your business shift in a downturn?
With the economy shifting to a downturn what needs to change in your business? What remains foundational to the value you provide customers?
Is your digital transformation providing value to customers?
Your digital transformation strategy works best when you anchor it on providing value to the customer. Customers will tell you if it’s not.
