When selecting a change agent, choose one that can lead well and gain buy-in. Do that and your change initiatives are likely to be one of the few that succeed.
Anchor your digital transformation strategy on providing value
Your digital transformation strategy works best when you anchor it on providing real value to the customer. Using automation, data and tools in customer operations enhance the experience.
Is your online business recession proof?
Recession proof your business by listening to the changing goals of your customers. They reveal early inflection points to change direction. Double down on customer experience practices that work.
Learn from watching a market in disruption
The streaming market is ripe for disruption. Can you learn from how the big companies are responding? Are there lessons you can apply in your business?
How not to fail at innovation execution
To be successful at innovating focus on practices. While fostering creative ideas is important, how you innovate is a stronger guarantee of success. Look beyond the product. Consider innovating business models, markets and how you do work internally.
PMs benefit the most from speaking the least and listening
At project meetings, PMs appear most credible when they speak deliberately and listen more. You learn more about the customer’s priorities. And what is expected of your team.
