A digitally enabled workplace offers many benefits to employees, from increased job satisfaction and meaningful work experiences to improved collaboration and communication.
The benefit of a total experience strategy, not just looking at the individual pieces of customer, user, and employee experiences, is that you build stronger robust digital experiences.
Several signals might highlight that your digital strategy needs improvement. If you notice these, take a deeper look at your approach.
When selecting a change agent, choose one that can lead well and gain buy-in. Do that and your change initiatives are likely to be one of the few that succeed.
Your digital transformation strategy works best when you anchor it on providing real value to the customer. Using automation, data and tools in customer operations enhance the experience.
A company’s marketing digital transformation project benefits when Marketing is the internal client. As the voice of the customer, Marketers understand why we want to transform what we do and can make sure it is realized.