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Only the people who love us tell us when there’s food on our faces

October 14, 2015 by Lori O'Grady Filed Under: The Customer is Everything

Outside of your circle of long standing customers it can sometimes be really hard to get solid actionable feedback that can help improve our businesses. Yet, one of the best ways to get quick wins in business is to be able to quickly and proactively respond to constructive feedback before it turns into an escalation that also needs damage repair. It’s also important to not fall into the trap of only listening to the squeaky wheel.

Tagged With: Analytics, Engagement, Feedback, Metrics, no-index

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