• Skip to main content
  • Skip to primary sidebar

valueSTK

  • Home
  • Services
  • Members
  • Blog
  • INSIGHTS Newsletter

no-index

What should your Agile Transformation teams focus on?

January 18, 2019 by Lori O'Grady Filed Under: Business Alignment

At an AgileTO meetup this week on Agile Transformation Teams individual tables were fictional ATT teams that went through steps to define their work. No one at our table knew each other and came from different backgrounds and experiences. The first step was coming up with a scenario. And then a vision. An interesting exercise. What we came up with was neither right or wrong, it moved us forward to the next steps: metrics to measure success, setting the team and budget, user stories for the ATT.

Tagged With: Business Agility, no-index

Have you ever considered asking your people to rate how aligned your company Culture is to the stated values?

January 14, 2019 by Lori O'Grady Filed Under: Business Alignment

Culture shouldn’t be something that we look at only on an offsite retreat. It’s something that we do every day. Partly, how things are done around here! If what is done doesn’t support the stated Culture, then start with taking a thermometer of what people think about where you are now.

Tagged With: Culture, no-index

Is your storytelling about the customer? Or about you?

November 19, 2018 by Lori O'Grady Filed Under: The Customer is Everything

I believe there is a case for not getting in your own way. I find people who are solving a problem that was previously a big problem for them do sometimes get in their own way. It’s almost as if it fuels their passion – but they aren’t yet detached enough to be objective.

Tagged With: Marketing, no-index

How do you protect and grow an account when the customer is dissatisfied for good reason?

November 15, 2018 by Lori O'Grady Filed Under: The Customer is Everything

It happens. Buggy software. Late delivery. Escalations. Sometimes we disappoint customers. It happens. But then how do you protect and grow the account in these situations? How do you start a turn-around? There are strategies that can help.

Tagged With: Churn, Engagement, no-index, Retention

The prospective customers that potentially need us the most are often the ones that understand that the least

October 16, 2018 by Lori O'Grady Filed Under: The Customer is Everything

If customers already knew the full value of what we offer, they may be getting it from somewhere else or already have solved the problem for themselves. So often, the ones that need our help the most are the ones that see our value the least.

Tagged With: no-index, Value

In a customer-first culture customer-facing teams are servant leaders

October 1, 2018 by Lori O'Grady Filed Under: The Customer is Everything

Servant Leadership is often used to describe how people lead internal teams. Leadership that inspires, enables and encourages success. That focuses on removing obstacles. That promotes collaboration. Providing people with what need to be successful and achieve their best outcomes.

Tagged With: Agile, Culture, no-index

Millennials are the grown-ups in the room too!

August 14, 2018 by Lori O'Grady Filed Under: Business Alignment

Millennials are adults in the workforce, even if at times they are sometimes tentative about stepping into their own power. The rest of us, who have been here longer, should remember the old management adage that if you treat your team as if they are children, they will act like children.

Tagged With: Culture, no-index, Team Development

Is your company culture live or words posted on a wall?

May 22, 2018 by Lori O'Grady Filed Under: Business Alignment

In honesty, even though they might not want to admit it, there are often gaps in organizations between best intentions and execution. So how do companies make sure that the actual day-to-day culture aligns with it’s values. How do they fill any recognizable gaps.

Tagged With: Culture, no-index

Next Page »

Primary Sidebar

Categories

  • The Customer is Everything
  • Business Alignment
  • Dashboards and Reports
  • Measurement
  • Technology Stack
  • Also Published On…

Recent Posts

  • Are you waiting for the recession or talking to customers now?
  • Is your online business recession proof?
  • The best onboarding happens without your customer knowing
  • Does your customer transformation wording need a bit of work?
  • Debating a monthly or annual subscription for your members? Is one better?

valueSTK © 2022 Privacy Policy Terms of Use

Sign up to our mailing list and we’ll send you the free guide Key Metrics by Journey Stage

Get your free guide to the top KPIs marketers track to show success on the customer journey.

Sign up to our mailing list and we’ll send you the free guide “Key Metrics by Journey Stage“. Tracking KPI by a journey stage gives you insight into actions that achieve business results. For the benefit of both the customer and your business.

You may unsubscribe from our list at any time.  Terms of Use and Privacy Policy.