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Onboarding

I’m excited to share you my enthusiasm for Searchie

March 31, 2022 by Lori O'Grady Filed Under: Newsletter

Customer Success

I’m really excited about Searchie because it supports my vision of helping clients increase recurring revenues by creating great customer experiences. I believe that personalized experiences is a great way to turn customers into raving fans!

Tagged With: Onboarding, Searchie

Using Searchie to provide a personalized onboarding experience

March 30, 2022 by Lori O'Grady Filed Under: Technology Stack

personalized onboarding

Offering personalized onboarding as a service is a great way to make sure that your new customers experience the value of your products and services. Using Searchie helps you do it in a way that fits their needs and tailors to how they learn.

Tagged With: Digital Touchpoints, Engagement, Onboarding, Personalization, Searchie

Why you still need Services when offering an Enterprise SaaS solution

April 15, 2015 by Lori O'Grady Filed Under: Also Published On..., Business Alignment

Maybe I’m simplifying things to say that for the Enterprise, the biggest change that Software as a Service brings is a matter of technical delivery. In that I mean it removes the task to install and maintain the software itself. But I believe that even if you are offering a SaaS solution, the need remains to understand business flow and integration with other systems in the enterprise.

Tagged With: enterprise, On LinkedIn, Onboarding

Towards a consistent level of excellence in all Customer touchpoints

April 2, 2015 by Lori O'Grady Filed Under: Dashboards and Reports

Let’s step back and look at some common touchpoints – Acquisition, Onboarding, Adoption, Retention, Advocacy, and Growth. Each of them can spawn a separate post or series of posts in itself, for now let’s just look at them from a high level.

Tagged With: Adoption, Advocacy, Aquisition, Engagement, Growth, no-index, Onboarding, Retention

All Aboard! Helping Customers realize value from the get-go!

February 11, 2015 by Lori O'Grady Filed Under: The Customer is Everything

I would expect that for most subscription type services there can be a reverse bell curve to lifetime. With a blip of churn occurring early. Then customers that stay a subscription cycle or two will end up staying for some time. This is real churn, or at least the churn that is most worrisome, because it is often customers that leave before you recover the cost of acquiring them in the first place.

Tagged With: Customer Experience, Onboarding, User Experience

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