At project meetings, PMs appear most credible when they speak deliberately and listen more. You learn more about the customer’s priorities. And what is expected of your team.
Project Management
Embracing project management as a competency in marketing and operations
For me project management is so much more than the technical elements. Which is why I believe, even if it’s not your title, it’s valuable to explore the certifications. To help you develop competencies that you can use in other leadership roles.
Customer-facing implementation teams have always been Agile
When Agile and Scrum first disrupted the IT industry, they were thought of as something that changed how we managed software development projects. Over the years it has continued impacting the other teams that work in technology based companies – implementation teams and operations teams. Albeit at times in a blended fashion, where some agile concepts are adopted or morphed variations have emerged. Such as the emergence of DevOps, an Agile practice that focuses on collaboration and cooperation between development and service operations teams. Still, I find it ironic that the origins were in development, while in truth the other teams are probably better suited to an Agile philosophy.
Creating Consensus
Every leader has their own unique style of leadership that is developed out of their personality, experience, successes, and failures. There is no cookie-cutter one size fits all how-to answer on how to lead. There are as many leadership styles as there are leaders. Leadership is not a quality; it is more of a mindset […]
Executive Reporting – Be Brief, Clear and Complete
To create a good executive status report, be brief, present the facts clearly and make sure your summary covers all areas that need to be addressed.
Key Questions to ask your digital design/development house to see if they can really deliver
The new way of working is to use a lean process of continuous improvement, where you test what works or doesn’t work, modify and adapt based on the results. This can change the engagement that you have with the digital design/development house that you are working with to provide your web site and apps.
Tackle escalations head-on, with a calm attitude and the purposefulness of intention
Be transparent and direct when discussing risks and issues with executives. (It’s also important to be tactful, timely and aware of priorities so as not to be creating tempests in teapots.) Management can deal with problems when they know about them. Problems arise when they don’t know about issues and the potential impacts. Ask any Surgeon or ER doctor.
Mapping CX – Charting the real journey of your engagement with Customers
Experience Mapping – whether on behave of the user or customer – is a relatively new concept . So there aren’t a lot of automated tools out there to do this. What you do find is that this is often offered as a consulting service or done as an occasional exercise by internal teams.