Outside of your circle of long standing customers it can sometimes be really hard to get solid actionable feedback that can help improve our businesses. Yet, one of the best ways to get quick wins in business is to be able to quickly and proactively respond to constructive feedback before it turns into an escalation that also needs damage repair. It’s also important to not fall into the trap of only listening to the squeaky wheel.
To be Sustainable, Not-for-Profits need to be for-Growth
And most importantly, for a not-for-profits, striving to make a surplus means that it has more money to invest back into and expand on its mission. This is a drive, not for profit, but for sustainable growth as well as to protect their mission by remaining a going concern.
Customer-facing implementation teams have always been Agile
When Agile and Scrum first disrupted the IT industry, they were thought of as something that changed how we managed software development projects. Over the years it has continued impacting the other teams that work in technology based companies – implementation teams and operations teams. Albeit at times in a blended fashion, where some agile concepts are adopted or morphed variations have emerged. Such as the emergence of DevOps, an Agile practice that focuses on collaboration and cooperation between development and service operations teams. Still, I find it ironic that the origins were in development, while in truth the other teams are probably better suited to an Agile philosophy.
Salesforce Lightning Experience unveiled – I like it! I know I’m going to love using it!
Last night Salesforce held a global online event where they introduced Salesforce Lightening Experience, a major redesign of the user interface on Salesforce that will be available for Sales Cloud in Fall 2015. I attended a “viewing party” with the Kitchener User Group – 1 of the 100+ such groups around the world that broadcast […]
The Border is an Imaginary Line
The essence of the lesson learned is that geographical boarders are made by man and business can and does regularly work across them. Though for a variety of self-limiting reasons, Canadian tech companies often believe they have to make it locally first before they venture abroad. Yet with larger more lucrative markets outside of the country, it’s actually sometimes easier to achieve success outside of the country first. A strange but true Canadianism.
Creating Consensus
Every leader has their own unique style of leadership that is developed out of their personality, experience, successes, and failures. There is no cookie-cutter one size fits all how-to answer on how to lead. There are as many leadership styles as there are leaders. Leadership is not a quality; it is more of a mindset […]
