Be transparent and direct when discussing risks and issues with executives. (It’s also important to be tactful, timely and aware of priorities so as not to be creating tempests in teapots.) Management can deal with problems when they know about them. Problems arise when they don’t know about issues and the potential impacts. Ask any Surgeon or ER doctor.
Mapping CX – Charting the real journey of your engagement with Customers
Experience Mapping – whether on behave of the user or customer – is a relatively new concept . So there aren’t a lot of automated tools out there to do this. What you do find is that this is often offered as a consulting service or done as an occasional exercise by internal teams.
How to Address Handling Risks on Projects
Three of the fundamental project governance knowledge areas in the PMI PMBOK are risk management, issue management, and change management. To me they are very much related. A Risk is something that might happen that will have an impact on the planned project. An issue is something that has happened and is negatively impacting the project, essentially a Risk with probability 100%. A Change is an adjustment to the planned project to address the Risk or Issue.
Business organization by customer focused layers
The traditional business model of separated teams, or silos, for marketing, sales, development and support simply is no longer working for B2B companies. This business model is prone to a waste in resources, duplication of efforts and poor internal communication. On the other hand, a product focused business model can lead to not recognizing opportunities for additional sales opportunities to an existing customer base. So what is the alternative? To borrow and adapt a quote from the 90’s – it’s about the customer stupid. Though these independent functions are still necessary, the best organization is to align business operations and teams with a focus on a customer segment.
Lost among devices? Focus on your App’s features
The one thing that having a foundation of experience in SDLC and Waterfall design methodologies has taught me is to have a strong appreciation of the requirements and design phase of the project. Agile methodologies focus on the same requirement/feature first mentality – bringing added value in prioritization of the requirements and chunking releases of these into smaller cycles.
BYOD & Enterprise Apps Stores – Business disrupting IT
With BYOD (bring your own device) becoming more and more prevalent in the business world, a new set of issues and opportunities are disrupting tradition IT departments. Business teams want choice in the tools they use to do their jobs and the devices they use them on. IT departments are concerned with security, consistency and manageability of business services. So how best to bridge the gap between these seemingly conflicting requirements?
